Repairs & Customizations

REPAIR POLICY

We take pride in delivering quality craftsmanship while using fine materials. In the case that your jewelry needs repair due to flaws in workmanship, we will gladly repair your piece or replace it based on the circumstance. In the case that jewelry has been damaged, it can be repaired for a fee that will be determined by repair needed. There is a repair fee of $20.00 (this is a minimum fee– this does not include the cost of any new stones materials needed for repair) on merchandise one year or older.

We ask that you please fill out the Contact Us form and select "Repairs and Customization" prior to shipping your item. We will respond with the address to send your item back to, along with a Repair Form for you to print and fill out and include with your item(s). We do not accept any repairs without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.

If the item needing repair was purchased directly from Hazen & Co. within 6 months (proof of purchase required), Hazen & Co. will provide a prepaid shipping label for both ways of transit. If the product was purchased over 6 months from time of needing repair, the customer is responsible for payment of shipping to Hazen & Co. Hazen & Co. will cover the cost of shipping the repaired item to the customer.

CUSTOMIZATION POLICY

We want your Hazen piece to fit just perfectly! To request a customization, please fill out the "Contact Us" form and select "Other" and include which product(s) you're interested in. In order to accommodate custom orders, please find our customization policy below.

Per customization project:

First customized piece - $20 charge*

Any subsequent pieces customized at the same time - $10 charge* per piece

*Should beads need to be added to the piece, there may be additional costs to cover the cost of materials.

Please allow no less than 6 weeks for the customization process. After the customized items have been mailed back to the customer, the next customization project will restart at a $20 fee with a $10 charge for additional pieces customized at the same time.